Are You Listening To Me?

Listen To Me Are You Listening To Me?“I know that you heard what you thought I said, but what you heard is not what I intended to say!” Sound familiar? How often have you been in this situation, where what you were trying to say – just wasn’t being heard!

In today’s fast paced, and constantly changing business world, effective communication is vital to improving employee morale, boosting performance and increasing the bottom line. But there are many barriers to effective communication, and these can occur at any time in the communication process. As our society becomes increasingly multi-cultural, these barriers are bound to increase. Effective communicators will use their listening skills to identify and overcome these communication barriers, to convey a clear, concise message.

The key to effective communication is to improve listening skills – because only by listening effectively can people respond appropriately. Listening is far more than hearing. Listening involves the ability to receive, interpret, and respond to verbal messages and other cues, like body language.

The Personal Listening Profile® is a product of Inscape Publishing Company. Its purpose is to help individuals identify which of five listening approaches they tend to use to processing, storing, and retrieving data.
 Always Listen First Are You Listening To Me?

The Profile identifies five approaches or purposes to listening. These approaches are:

  • Appreciative: listens to relax and enjoy the listening experience
  • Empathic: listens to support and understand the emotions of the speaker
  • Discerning: listens to gather complete and accurate information
  • Comprehensive: Listens to organize information, and to understand the meaning of the message
  • Evaluative: listens to critique information and make a decision

We all use a variety of approaches depending on the situation, but research suggests that each of us tend to use some approaches more than others. Thus we have a natural listening style that is comprised of one or more different listening approaches. The listening style that we use can determine both the quality of the information that we gather, and the reaction of others to our behavior. Although our listening style is the one that comes most easily to us, we can adapt our approach to the needs of a variety of situations if we have appropriate insight – and motivation!

Personal Listening Profile Are You Listening To Me?Organizations can use the Personal Listening Profile® to:

  • Enhance Communication
  • Strengthen customer relationships
  • Improve management effectiveness
  • Reduce conflict
  • Develop leaders

Individuals can use the profile to

  • Understand the role that listening plays in communication
  • Plan specific ways to improve their listening skills
  • Identify their preferred listening style and the strengths and challenges it can provide in improving their communication skills

In essence, the Personal Listening Profile® can help people accept interpersonal differences, and adopt behavioral strategies that foster considerate, collaborative, and effective relationships. In addition, it is a highly reliable instrument that can be used with confidence to help individuals identify their most natural listening approaches, when communicating.

If you would like further information on this subject, please contact me at bill (at) norquestassociates (dot) com or visit our website by clicking here: Personal Listening Profile

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