Communication: Still a Two Way Process!

Communication Skills Communication: Still a Two Way Process!In today’s work world we have a plethora of communication devices to help in communicating – sometimes too many! But, in the final analysis, it is still the basic effective communication skills that will create a culture that is vibrant, enthusiastic and forward moving. Effective leaders communicate support and advice to their team. They probe constructively when things go awry, and they do not play the “blame game”.

When a team leader encourages this atmosphere, people are not afraid to offer up ideas, or disagree with ones that are put forward. This leads to a motivated atmosphere of productivity and increased revenue.

Many people fail to realize that their success in a leadership position stands or falls on their ability to communicate. Effective communication will build an efficient and productive organization. It is the relationship between team members and their leader, built on both trust and respect that builds strong relationships and a highly effective team.

Communication Development Communication: Still a Two Way Process!Communication goes hand-in-hand with the very fabric of your business and can make or break high performance. It is the very heart of the success that can be enjoyed by your supervisors and leaders. It is also a process that is only complete when the receiver has fully understood the message of the sender. Therefore, feedback is critical to effective communication. Research also shows that the majority of our communication is non-verbal – body language. Some of this non-verbal communication includes facial expression, eye contact, and tone of voice, as well as a combination of these, and other, factors.

If communication is not one of your top organizational training issues – think again! Based on numerous studies over the past 25 to 30 years, 85 – 93% of all communication is non-verbal, and almost unconscious to most people. This reflects the importance of the attention we pay to our verbal communication. Leaders sometimes relate to their employees without clearly communicating. They assume that what is communicated to the employee is fully understood – when it is not. Yet, too often communication is not considered a high priority training item.

Here is a short checklist to determine if these skills are regularly being practiced in your organization:

  1. Do your leaders see that communication is a two way process?
  2. Do they construct clear, concise messages in the interest of the listener?
  3. Are non-verbal behaviors managed to reinforce the intent of the message?
  4. Do your leaders use active listening to improve communication?
  5. Do they create a climate of open communication, which increases team member motivation and commitment?

Communication for Leaders Communication: Still a Two Way Process!If these skills are not being practiced, the solution may be a training program that provides the tools necessary to develop clear concise messages, with communication as a two way process. The intended impact is that your supervisors and leaders will be able to:

  • See that communication is a two way process
  • Construct clear concise messages
  • Manage non-verbal behaviors to reinforce the intent of the messages
  • Listen actively to improve communication
  • Create a climate of open communication, which increases team member motivation and commitment

Once these skills are mastered, you can expect improved relations with team members, greater enthusiasm, higher motivation, and increased productivity.

For further information on this subject please visit NorQuest Online

Notable Quote: Edward R. Murrow: “The newest computer can merely compound, at speed, the oldest problem in the relations between human beings, and in the end the communicator will be confronted with the old problem, of what to say and how to say it”.

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