Archive for Listening
“I know that you heard what you thought I said, but what you heard is not what I intended to say!” Sound familiar? How often have you been in this situation, where what you were trying to say – just wasn’t being heard!
In today’s fast paced, and constantly changing business world, effective communication is vital to improving employee morale, boosting performance and increasing the bottom line. But there are many barriers to effective communication, and these can occur at any time in the communication process. As our society becomes increasingly multi-cultural, these barriers are bound to increase. Effective communicators will use their listening skills to identify and overcome these communication barriers, to convey a clear, concise message.
The key to effective communication is to improve listening skills – because only by listening effectively can people respond appropriately. Listening is far more than hearing. Listening involves the ability to receive, interpret, and respond to verbal messages and other cues, like body language.
The Personal Listening Profile® is a product of Inscape Publishing Company. Its purpose is to help individuals identify which of five listening approaches they tend to use to processing, storing, and retrieving data.
Inc.com: 9 Secrets of Highly Successful Hiring
Some solid suggestions for hiring the right people, being clear in your expectations, and managing your talent in general.
Fast Company: How To Make Your Employees Feel Like Superheroes
A terrific article about finding the right people, and leading them to success.
HBR Blog: Bring Courtesy Back to the Workplace
As the workplace becomes more global, and the majority of communication ceases to be conducted face-to-face, social niceties can slip away. This article reviews how workers can become both disengaged by various actions, and offers solid suggestions leaders can act on to make sure their company respects and is courteous to their employees.
Forbes.com: Seven Keys to Adjusting to a New Boss
Whether you are a leader now, or are working on it, this article offers some solid tips on how to adjust, stand out and success when a new boss is appointed.
There are so many terrific articles and posts about leadership and talent management each week. Here are five of our favorties:
Leadership Freak: Tackling Armchair Quarterbacks
We absolutely loved this sarcastic and wise article on armchair quarterbacks. As usual, Dan Rockwell was amusingly accurate about what they actually bring to the table and has some excellent advice on what true leaders do to avoid putting themselves in a position to receive Monday morning advice.
Forbes: The 11 Leadership Secrets You Never Heard About
A well-written piece by August Turak, about his personal experience growing as a leader, and what he learned from great bosses on his way up the corporate ladder. This is truly an exceptional article.
Succeeding in Emotionally Charged Situations
Assuming a position of leadership means at one time or another you will be in a very heated, or emotionally charged situation. Dan Rockwell outlines suggestions to handle these difficult talks, with tips to make sure the person or group understands they are being heard.
Forbes.com: Creative Leadership: Humility and Being Wrong
A very intriguing post about how humility and the ability to admit error may be two of the most important qualities a truly creative leader must have.
Forbes: 7 Character Traits of Charismatic People
Charisma is often the key to success in life and in business. Forbes writer Jennifer Cohen points out that scientists have determined that this quality is 50% innate and 50% trained. The top character traits are reviewed here.
Leadership Freak: How Leaders Shoot Themselves in the Foot
This article reviews how self-defeating behaviors can be the downfall of leaders.
Leadership Now: Why Leaders Can NOT Procrastinate
We are all guilty of procrastinating, but for leaders, the results can damage much-needed client or employee relationships as well as their bottom-line. Author Jason Womack outlines three ways to get going and sustain your productivity.
Leadership Freak: 16 Secrets for Dealing with an Empty Tank
Leaders can lead on an empty tank, notes Dan Rockwell. Some energy drainers are pointed out, and steps to recharging your batteries so you can continue to lead passionately!