“I know that you heard what you thought I said, but what you heard is not what I intended to say!” Sound familiar? How often have you been in this situation, where what you were trying to say – just wasn’t being heard!

In today’s fast paced, and constantly changing business world, effective communication is vital to improving employee morale, boosting performance and increasing the bottom line. But there are many barriers to effective communication, and these can occur at any time in the communication process. As our society becomes increasingly multi-cultural, these barriers are bound to increase. Effective communicators will use their listening skills to identify and overcome these communication barriers, to convey a clear, concise message.

The key to effective communication is to improve listening skills – because only by listening effectively can people respond appropriately. Listening is far more than hearing. Listening involves the ability to receive, interpret, and respond to verbal messages and other cues, like body language.

The Personal Listening Profile® is a product of Inscape Publishing Company. Its purpose is to help individuals identify which of five listening approaches they tend to use to processing, storing, and retrieving data.
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